On-call gets the right people in the room
On-call designed for humans—effortless scheduling, a delightful on-call experience, and powered by AI to cut noise and reduce pages.
Trusted by leading engineering teams
Critical Alert
Just now
API latency has increased beyond threshold. Response team has been notified.
On-call Team
All-in-one incident management platform
Unify on-call scheduling, real-time incident response, and integrated status pages to resolve issues faster and reduce downtime.
On-call
Effortless scheduling and management for on-call teams, ensuring the right people are available when needed.
Alerting
Smart alerts powered by AI to reduce noise and ensure critical notifications reach the right teams quickly.
Scheduling
Flexible scheduling options with calendar integrations to manage on-call rotations and prevent burnout.
Trends
Detailed analytics and insights to identify patterns, improve incident response times, and prevent future issues.
Mobile App
Take incident management wherever you go with our powerful mobile application. Respond to alerts, manage incidents, and stay connected with your team—all from your smartphone.
- Real-time notifications and alerts
- On-call schedule management
- Incident creation and updates on the go
Database latency has exceeded threshold. Response team notified.
Nobody likes getting paged, but incident.io makes it painless—you get to the work that matters fast. They're thinking about fast-growing companies like us and actually building for our needs.
Streamlined Incident Workflow
From detection to resolution, incident.io guides your team through every step of the incident management process.
1. Alert Detection
Intelligent monitoring identifies issues before they impact your users. Integrate with your existing tools and set custom thresholds to catch problems early.
- Automated alerts from monitoring tools
- AI-powered noise reduction
- Custom alert thresholds
2. Notification & Assembling
The right people are automatically notified based on the incident type and severity. On-call rotation and escalation policies ensure no alert goes unaddressed.
- Smart team assembly based on incident type
- Multi-channel notifications (SMS, email, push)
- Escalation policies for unacknowledged alerts
3. Incident Management
A dedicated incident workspace is automatically created with all the context and tools your team needs to collaborate effectively and resolve the issue.
- Automated incident documentation
- Real-time collaboration tools
- Integrated communication channels
4. Resolution & Status Updates
Keep stakeholders informed with automated status updates while your team resolves the issue. Integrated status pages provide transparency to users.
- Automated stakeholder communications
- Public and private status pages
- Incident resolution tracking
5. Analysis & Learning
Convert incidents into learning opportunities with automated post-mortems, trend analysis, and actionable insights to prevent future issues.
- Automated post-mortem generation
- Trend analysis and reporting
- Actionable improvement suggestions
Ready to transform your incident management workflow?
Integrate with your favorite tools
Incident.io connects with your existing tech stack to provide a unified incident management experience.
Slack
Real-time alerts and collaboration
PagerDuty
On-call and alert management
GitHub
Issue tracking and code management
Jira
Task and project tracking
DataDog
Monitoring and analytics
Google Cloud
Cloud infrastructure monitoring
AWS
Cloud service monitoring
Teams
Team communication
ServiceNow
IT service management
Splunk
Log analysis and monitoring
View all integrations
Connect your entire tech stack
Incident.io integrates with 50+ tools across monitoring, alerting, communication, and development platforms to create a seamless incident management workflow.
Automatic alert aggregation
Bring alerts from multiple sources into a single view to quickly identify root causes.
Bi-directional data sync
Keep information in sync across your entire toolchain for consistent incident tracking.
Custom integration options
Use our API and webhooks to build custom integrations with any service.
Trusted by engineering teams worldwide
See how leading organizations use incident.io to transform their incident management processes.
Nobody likes getting paged, but incident.io makes it painless—you get to the work that matters fast. They're thinking about fast-growing companies like us and actually building for our needs.
Brian Scanlan
Senior Principal Engineer
73%
Reduction in MTTR
94%
Team satisfaction
"Incident.io has completely transformed how we handle our on-call rotations. The automation and smart alerting have reduced alert fatigue by 65%, and our team is much happier."
Jennifer Davis
SRE Manager, Fintech Company
"The insight we get from incident.io's analytics has been invaluable. We've been able to identify systemic issues that we wouldn't have otherwise noticed, leading to a 40% reduction in recurring incidents."
Michael Park
CTO, E-commerce Platform
"The mobile app is a game-changer. Being able to acknowledge and respond to incidents on the go has reduced our MTTR by over 60%. The integration with our existing tools was seamless."
Alex Lee
DevOps Lead, SaaS Company
The impact of incident.io
73%
Average reduction in Mean Time to Resolution
68%
Fewer false-positive alerts with AI filtering
94%
Team satisfaction with on-call experience
Trusted by innovative companies worldwide
Join these leading companies in transforming your incident management
Pricing plans that scale with your needs
Choose the right plan for your team with flexible options designed to grow with your organization.
Starter
Perfect for small teams getting started with incident management.
- Up to 10 users
- Basic incident management
- 5 integrations
- Email support
- 30-day data retention
Pro
Ideal for growing teams that need advanced incident management features.
- Up to 50 users
- Advanced incident management
- Unlimited integrations
- Priority support
- 90-day data retention
- Custom workflows
- API access
Enterprise
Tailored solutions for organizations with complex incident management needs.
- Unlimited users
- Enterprise-grade security
- Custom integrations
- Dedicated account manager
- Unlimited data retention
- 24/7 phone support
- SLA guarantees
Compare Plans
| Features | Starter | Pro | Enterprise |
|---|---|---|---|
| Users | Up to 10 | Up to 50 | Unlimited |
| On-Call Scheduling | Basic | Advanced | Custom |
| Integrations | 5 | Unlimited | Custom |
| Data Retention | 30 days | 90 days | Unlimited |
| API Access | |||
| Custom Workflows | |||
| Support | Priority | 24/7 Phone |
Frequently Asked Questions
Can I change plans later?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes to your subscription will be prorated.
Is there a free trial?
Yes, we offer a 14-day free trial on all plans. No credit card required to start your trial.
What payment methods do you accept?
We accept all major credit cards and can also arrange invoicing for annual Enterprise plans.
Can I get a custom plan?
Yes, our Enterprise plan can be fully customized to meet your organization's specific needs. Contact our sales team to discuss.
Ready to transform your incident management?
Get started today with a 14-day free trial. No credit card required.
Resources and insights
Explore our guides, best practices, and tools to help you master incident management.
Incident Management Guide
Comprehensive best practices
The Complete Guide to Incident Response
Learn how to build an effective incident response program that minimizes downtime and improves system reliability. This comprehensive guide covers everything from building your incident response team to automating response workflows.
Reducing MTTR With Automated Incident Response
Discover how automation can significantly reduce your Mean Time to Resolution and improve service reliability.
Building a Culture of Incident Ownership
Join our panel of SRE experts as they discuss how to create a culture where teams take ownership of incidents.
How Monzo Reduced Alert Fatigue by 80%
Learn how Monzo Banking improved team morale and reduced burnout by implementing smart alerting with incident.io.
Incident Response Runbook Template
Download our battle-tested incident response runbook template to standardize your team's incident management process.
The Future of On-Call: AI and Human Collaboration
Explore how AI is transforming on-call practices and creating a more sustainable approach to incident management.
The SRE's Guide to Incident Classification
A comprehensive guide to developing an incident severity classification system that works for your organization.
Stay up to date with incident management best practices
Join 10,000+ incident management professionals receiving our weekly insights and tips.
Frequently Asked Questions
Everything you need to know about incident.io and our incident management platform.
incident.io is an all-in-one incident management platform that helps teams detect, respond to, and learn from incidents. Our platform includes on-call scheduling, real-time incident response, and integrated status pages to help teams resolve issues faster and reduce downtime.
Our on-call scheduling system allows you to create customizable rotation schedules for your team. You can define:
- Primary and secondary on-call rotations
- Follow-the-sun schedules across different time zones
- Custom escalation policies
- Holiday and time-off management
The system integrates with your team's calendars and sends notifications via multiple channels (SMS, email, mobile push, Slack) to ensure the right people are alerted at the right time.
incident.io integrates with 50+ tools across various categories:
- Slack
- PagerDuty
- Jira
- GitHub
- DataDog
- Google Cloud
- AWS
- Microsoft Teams
We also provide a robust API and webhook system for custom integrations. Visit our integrations page for the full list.
We tackle alert fatigue through several mechanisms:
-
AI-powered noise reduction
Our system uses machine learning to identify patterns and reduce duplicate or non-critical alerts.
-
Intelligent alert grouping
Related alerts are automatically grouped into a single incident to prevent alert storms.
-
Custom severity thresholds
Configure precisely when and how your team should be notified based on incident severity.
Our customers report an average 68% reduction in false-positive alerts after implementing incident.io.
Security is our top priority. incident.io maintains robust security measures:
- SOC 2 Type II certified
- GDPR compliant
- End-to-end encryption for all data
- Regular penetration testing
- Single Sign-On (SSO) support
- Role-based access control
For more details, please visit our security page or contact us for our security whitepaper.
Yes! incident.io is designed to complement your existing tech stack, not replace it. Our platform integrates with monitoring tools (like DataDog, New Relic, Prometheus), communication platforms (Slack, Microsoft Teams), ticketing systems (Jira, ServiceNow), and more. We offer bidirectional data sync to ensure information flows seamlessly between incident.io and your other tools.
Most customers are up and running with incident.io in less than a day. Our typical implementation timeline:
- 1 Basic setup and core integrations: 1-2 hours
- 2 Team on-call schedule configuration: 2-4 hours
- 3 Advanced customization and workflow setting: 4-8 hours
Our customer success team provides hands-on assistance throughout the setup process, and we offer comprehensive documentation and training resources.
We offer tiered support options based on your plan:
Starter Plan
- Email support
- Response within 24 hours
- Knowledge base access
Pro Plan
- Priority email & chat support
- Response within 4 hours
- Dedicated Slack channel
- Quarterly check-ins
Enterprise Plan
- 24/7 phone support
- Response within 30 minutes
- Dedicated account manager
- Custom SLAs
- Onsite training
All customers get access to our comprehensive documentation, video tutorials, and community forum.
Still have questions?
Our team is here to help. Contact us and we'll get back to you as soon as possible.
Ready to transform your incident management?
Join leading engineering teams who use incident.io to reduce downtime, improve team morale, and resolve incidents faster.
No credit card required. 14-day free trial.
"Nobody likes getting paged, but incident.io makes it painless—you get to the work that matters fast. They're thinking about fast-growing companies like us and actually building for our needs."
Brian Scanlan
Senior Principal Engineer
Trusted by innovative companies worldwide
Average reduction in Mean Time to Resolution
Reduction in false-positive alerts with AI filtering
Team satisfaction with on-call experience
Take the next step in incident management
See how incident.io can help your team respond faster, reduce burnout, and learn from every incident.